Shipping policy

VYCE SHIPPING POLICY

We carefully prepare and fulfill every order. Please review the following information before placing an order.

Pre-Orders

Certain VYCE products are available exclusively as pre-orders. Pre-order items are produced and prepared specifically based on customer orders.

Any timeframe displayed on our website for a pre-order represents an estimated fulfillment timeframe only and is not a guaranteed delivery date.

While we make every reasonable effort to fulfill orders within the estimated timeframe provided, production, quality control, fulfillment, shipping, customs, and other unforeseen circumstances may cause delays.

By placing a pre-order, you acknowledge and accept that your order may take longer than the originally estimated timeframe.

Order Fulfillment

Orders will be prepared for shipment once the relevant products are ready for dispatch.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information where available.

Please note that tracking information may take some time to update after an order has been dispatched.

Shipping & Delivery Times

Delivery times vary depending on your destination, shipping method, carrier, customs procedures, and other circumstances.

Any delivery timeframe displayed on our website is an estimate and is not guaranteed.

VYCE is not responsible for delays caused by shipping carriers, customs, weather conditions, holidays, operational disruptions, or other circumstances outside of our reasonable control.

A delay beyond the estimated timeframe does not automatically qualify an order for cancellation or a refund.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Any such charges are the responsibility of the customer unless otherwise stated at checkout.

VYCE is not responsible for delays resulting from customs processing.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

VYCE is not responsible for delays, failed deliveries, returned packages, or additional shipping costs resulting from an incorrect or incomplete shipping address provided by the customer.

If an order is returned to us because of an incorrect address, additional shipping charges may apply before the order can be resent.

Lost or Delayed Packages

If your package is delayed, please first check the tracking information provided by the shipping carrier.

If tracking shows that your package has been delivered but you cannot locate it, we recommend checking with household members, neighbors, building reception, or the carrier directly.

VYCE may work with the shipping carrier to investigate the situation where appropriate.

Contact

For questions regarding shipping or the status of your order, please contact VYCE Customer Support and include your order number so that we can assist you as efficiently as possible.